Terms of Service

1. Acceptance

These Terms of Service govern your use of this website and, unless a separate written agreement says otherwise, the services we provide to you. By using this website or instructing us to perform work, you agree to these terms. If you do not agree, please do not use the site or engage our services.

You confirm you are at least 18 years old and legally able to enter into a contract.

2. Services

Reach Global Digital provides digital marketing and related technology services, including paid advertising management, search engine optimisation, AI search visibility, website design and build, conversion optimisation, data architecture, marketing automation, and custom web applications.

Services are delivered on the scope set out in a proposal, statement of work, or the written scope agreed by email. Anything not described in that scope is out of scope. We may propose changes during a project; changes that affect fees or timeline take effect only when agreed in writing.

3. Proposals and engagements

Free audits, consultations and estimates we provide are informal and non-binding. They are a good-faith assessment based on the information available at the time and are not a commitment to a specific outcome.

Formal engagements begin when we issue a proposal and you accept it in writing, or when both parties sign a master services agreement. We may decline any enquiry for any reason, including where we cannot demonstrate we can deliver the result you want.

4. Fees, invoices and payment

Fees are set out in your proposal or agreement. Unless stated otherwise:

• Invoices are issued monthly in advance and are payable within 7 days of the invoice date.
• Management fees cover strategy, configuration, monitoring, reporting and optimisation.
• Advertising or media spend is billed at cost and paid directly to the platform, or passed through where agreed. It is separate from our fees.
• Third-party charges such as software subscriptions, design stock or developer tools are billed at cost.

Work may be paused and access to systems suspended if an invoice remains unpaid more than 14 days past its due date, after written notice. Except where the law requires otherwise, late payments accrue interest at 1.5% per month.

Currency, taxes and any applicable GST are stated in your proposal. Fees are exclusive of GST unless we say otherwise.

5. Your responsibilities

Good results depend on what we both do. We rely on you to:

• Give us accurate information, brand assets, website access, analytics and ad account access in a timely way.
• Appoint a decision-maker who can approve strategy, copy and creative within agreed timescales.
• Tell us promptly about changes to your business, offers, pricing or compliance position that affect our work.
• Ensure that any material you supply is lawful, and that you hold the rights to it.
• Maintain your own website, hosting and any systems we do not build for you.

Where delay or inaction on your side prevents progress, we may pause the engagement and reschedule timelines accordingly.

6. Third-party platforms and services

Our work frequently depends on third parties, including Google, Meta, LinkedIn, Bing, analytics providers, hosting providers and app marketplaces. We do not control them and we are not responsible for their availability, algorithm changes, policy enforcement, account suspensions or pricing.

We aim to comply with the published policies of every platform we use. You are responsible for the lawfulness of your own business, offers, claims and landing pages, and you must not use our services for prohibited categories or in breach of advertising policy.

7. Results and expectations

Any figures shown in proposals, case studies or examples are illustrative of past work. They are not a promise of similar results for your business. We are happy to explain the context behind any figure we quote.

Testimonials and client results published on this site reflect the experience of individual clients. Your own results will depend on your own circumstances.

8. Intellectual property

You retain ownership of everything you own before the engagement, including your brand, domain names, existing website content and your data. We retain ownership of our own methods, frameworks, templates, internal tooling, and anything we create independently of your project.

On full payment of all invoices, ownership of the specific deliverables we produce for you. For example custom website design, copy and creative assets created for your brand. Transfers to you. Pre-existing RGD materials and general know-how remain ours, and you grant us a perpetual, royalty-free licence to use your project work in our portfolio and marketing unless you ask us not to.

Third-party and stock assets remain subject to their own licences and are not transferred to you.

9. Confidential information

Either of us may receive confidential information from the other in the course of the engagement. We will keep the other party's confidential information confidential and use it only to perform the work. This obligation survives the end of the engagement by three years, and indefinitely for trade secrets.

Your access credentials, analytics data and customer information are treated as confidential. We will never disclose your business details, figures or results to another client without your written permission, except where a testimonial or case study has been agreed with you in advance.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law, we make no warranties about this website other than that we will use reasonable care to keep it available and free of malware. We do not warrant that it will be uninterrupted or error-free.

Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, or damage to goodwill arising from these terms or the engagement.

Subject to the following, each party's total liability under these terms is limited to the fees paid by you to us in the 3 months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

11. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from material you supply, your use of our services, your breach of these terms, your business practice, or your breach of a third party's intellectual property rights or advertising policy.

12. Suspension and termination

Either party may terminate an engagement for material breach that is not remedied within 14 days of written notice, or immediately if the other party becomes insolvent. Either party may terminate a retainer on 30 days' written notice.

You may cancel at any time, and we will charge only for work performed and costs committed up to the effective date of termination. On termination we will hand over work created to date, subject to payment of outstanding invoices.

We may suspend or stop a site, account or campaign where we reasonably believe there is a security risk, an unlawful activity, or a breach of a third-party platform's policy.

13. Force majeure

Neither party is liable for failure to perform caused by an event beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, or the failure of a third-party platform we reasonably relied on. The affected party should notify the other as soon as practical. If such an event continues for more than 60 days, either party may terminate the affected services.

14. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of or in connection with these terms, subject to any mandatory rules of law. We will first attempt to resolve any dispute through good-faith discussion between our respective contacts.

15. Changes to these terms

We may update these terms. The "last updated" date at the top shows the current version. Changes do not apply retrospectively to work already delivered, unless a specific change is stated to be retrospective. Continuing to use the site after a change means you accept the updated terms.

16. Contact us

Questions about these terms:

• Email: contact@reachglobaldigital.com
• Phone: +91 99665 04734
• Hours: Monday to Sunday, 9:00 AM – 7:00 PM IST
• Address: Hyderabad, Telangana, India