Privacy Policy

1. Who we are

Reach Global Digital ("RGD", "we", "us") is a performance marketing agency based in Hyderabad, Telangana, India. We operate this website at reachglobaldigital.com and deliver digital marketing, advertising, search, content and software services to clients.

Under the Digital Personal Data Protection Act, 2023 ("DPDP Act") we are a Data Fiduciary in respect of the personal data we process. This policy explains what we collect, why we collect it, and the choices you have.

2. What we collect

We only collect what we need to respond to you and to deliver our services. The categories are:

Information you give us

When you request a free growth audit through our contact form, we collect the following directly from you:

Field	Why we need it
Full name	To address you personally and prepare your report
Business email	To send your growth snapshot and reply to your enquiry
Phone number	To schedule a strategy call if you request one
Company or clinic name	To research your business and competitors
City or location	To account for local search and market context
Monthly marketing budget (optional)	To recommend an approach you can realistically fund
Growth challenge (optional)	To focus the audit on your actual problem

If you email us or call us, we also hold the contents of that correspondence.

Information collected automatically

Like most websites we collect limited technical data about how visitors use the site, including pages viewed, approximate location derived from your IP address, browser type, device type, and referring pages. Where you have not opted out, we also use advertising and analytics cookies described in section 4.

Information from our clients

When we run campaigns for a client, we may receive their customer data. For example lead records, CRM exports or audience lists. In those engagements we act as aData Processor on the client's instructions, and the client's own privacy notice governs that data.

3. How we use your data

We rely on the following lawful bases under the DPDP Act:

• Consentwhere you have affirmatively agreed, for example by submitting the audit form or accepting non-essential cookies.
• Performance of a contractto take steps at your request prior to entering into an engagement, and to deliver services once we are engaged.
• Legitimate intereststo secure our site, understand its performance, and improve our services, balanced against your interests.
• Legal obligationwhere retention or disclosure is required by law.

Specifically, we use your information to deliver the free growth audit, respond to your enquiry, contact you about a potential engagement where you have asked us to, manage our business records, and. Where you have consented. Send you relevant marketing. We do not sell your personal data.

4. Cookies and advertising technologies

We use cookies and similar technologies. Strictly necessary cookies keep the site working and cannot be switched off. Analytics cookies help us understand which pages are useful. Advertising cookies. Including Google Ads, Meta (Facebook) and LinkedIn pixels. Are set only if you consent, and measure whether our campaigns lead to a visit or enquiry.

You can withdraw consent at any time by clearing cookies in your browser, or via your browser's privacy settings. Because some vendors treat consent signals differently, we also run a consent check where advertising technology is used on this site.

5. Who we share it with

We do not sell your data. We share it only with service providers who process it for us under a written agreement that limits them to our instructions, or where the law requires it. These providers may include:

• Our web host and email provider.
• Analytics and advertising platforms such as Google Analytics, Google Ads, Meta and LinkedIn, where you have consented.
• Professional advisers such as accountants or lawyers.
• Law enforcement or regulators, where we are legally compelled to disclose.

Some providers process data outside India. Where they do, we rely on appropriate safeguards for cross-border transfers.

6. How long we keep it

We keep personal data only as long as we need it for the purpose it was collected, plus any period the law requires. Enquiries that do not become engagements are generally deleted or anonymised within 24 months. Client records are retained for the duration of the engagement and for 8 years afterwards, in line with Indian tax and accounting record-keeping requirements. You can ask us to delete your data sooner where we are not required to keep it.

7. How we protect it

All data submitted through this site is transmitted over HTTPS. Access to enquiry data is restricted to staff who need it to do their job, and we use standard technical measures including access control and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If we discover a breach that affects your data, we will notify you and the relevant authority as required by the DPDP Act.

8. Your rights

Subject to applicable law, you have the right to:

• Accessask what personal data we hold about you and get a copy.
• Correction and erasurehave inaccurate data corrected, or have your data erased when it is no longer needed.
• Withdraw consentfor any processing based on consent, at any time.
• Nominateask us to stop processing your data in the event of your death or incapacity.
• Grievance redressalhave your complaint investigated and resolved.

To exercise any of these rights, email contact@reachglobaldigital.com. We will verify your identity before acting and will respond within the period required by law. We do not charge for a reasonable request, though we may charge for manifestly unfounded or excessive requests.

9. Raising a grievance

If you are unhappy with how we have handled your information, email us first and we will aim to resolve it promptly. Include enough detail for us to locate the relevant records. If you are not satisfied with our response, you may approach the Data Protection Board of India, whose contact details are published on its official website.

10. Children

Our services are aimed at businesses and are not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The "last updated" date at the top of this page always shows the current version. Material changes will be highlighted on the homepage.

12. Contact us

Questions about this policy or your data:

• Email: contact@reachglobaldigital.com
• Phone: +91 99665 04734
• Hours: Monday to Sunday, 9:00 AM – 7:00 PM IST
• Address: Hyderabad, Telangana, India